1. Introduction and Scope
At PrimeAdvance Digital, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information about our website visitors and customers.
This policy applies to all services provided by PrimeAdvance Digital and our website (primeadvance.digital). By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title
- Inquiry Details: Subject matter and content of inquiries submitted through our contact forms
- Account Information: If you create an account, username, password, and account preferences
- Payment Information: When applicable, billing address and payment method details (processed securely)
- Communication Preferences: Your preferred method of contact and newsletter subscription choices
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, navigation patterns, and click behavior
- Device Information: Device type, operating system, browser type, and IP address
- Location Data: Approximate location based on IP address (country and city level)
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies
- Referral Information: How you accessed our website (search engines, social media, etc.)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and providing requested information
- Processing and fulfilling orders and service requests
- Sending newsletters and marketing communications (with your consent)
- Improving our website and services based on user feedback and analytics
- Analyzing website performance and user behavior patterns
- Ensuring website security and preventing fraudulent activity
- Complying with legal obligations and regulations
- Creating anonymized, aggregated reports for business insights
- Personalizing your experience on our website
4. Data Sharing and Third Parties
We do not sell or rent your personal information. We may share your information with the following third parties:
- Service Providers: Cloud hosting providers, email service providers, and analytics platforms that help us operate our website and deliver services
- Legal Requirements: Law enforcement or government agencies when required by law
- Business Partners: With your consent, we may share information with partners relevant to your inquiries
- Data Protection Compliance: Information processed in compliance with applicable data protection laws
5. Data Retention Policies
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:
- Contact information from inquiries: Retained for 3 years or until you request deletion
- Website usage data: Typically retained for 12 months
- Customer account data: Retained while your account is active and 2 years after closure
- Marketing communications: Retained until you unsubscribe
6. Your Rights Under Data Protection Laws
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
- Right to Restrict Processing: Request limitation of how we process your information
- Right to Data Portability: Request your data in a structured, portable format
- Right to Withdraw Consent: Withdraw consent for processing at any time
- Right to Object: Object to certain processing activities
7. International Data Transfers
As PrimeAdvance Digital operates in Vietnam and serves international clients, your personal information may be transferred to, stored in, and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information during international transfers, including standard contractual clauses and adequacy determinations.
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information and terminate the child's account.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure authentication mechanisms
- Regular security audits and vulnerability assessments
- Access controls and role-based permissions
- Employee privacy training and confidentiality agreements
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following notification of changes constitutes your acceptance of the revised policy.
12. Contact Information for Privacy Concerns
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@primeadvance.digital
- Address: PrimeAdvance Digital, Level 12, Tower A, Times Square Building, 201-203 Dong Khoi Street, District 1, Ho Chi Minh City, Vietnam 70000
- Phone: +84 (0) 28 3825-5555